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How to Fix Surfshark Error Code 404?

In the digital era, VPNs have become indispensable tools for maintaining online privacy, securing sensitive data, and bypassing geo-restrictions. Among the many providers available, Surfshark has gained recognition for its strong encryption, fast speeds, unlimited device connections, and user-friendly interface. Despite its reliability, Surfshark users occasionally encounter technical issues, one of the most common being error code 404.

Although the “404” designation is often associated with web pages not found, in the context of Surfshark, it generally indicates a failure in server communication or connection to Surfshark’s authentication servers. Experiencing this error can prevent users from logging in, activating their VPN, or connecting to servers, which may interrupt online activities and compromise security. Understanding the causes of Surfshark error code 404 and how to resolve it is essential for uninterrupted VPN usage.

This guide offers a comprehensive overview of error code 404, including common causes, step-by-step solutions, advanced troubleshooting methods, and preventive measures to avoid future issues.

Understanding Surfshark Error Code 404

Surfshark error code 404 typically occurs when the app cannot communicate with its servers. Unlike traditional web 404 errors that indicate a missing webpage, this code in a VPN context signifies that the app was unable to locate or reach the required server endpoint for authentication or connection.

This error can appear across various devices, including smartphones, tablets, computers, and streaming devices. Users may see messages such as “Server not found,” “Unable to connect to Surfshark,” or “Error 404.” The issue often occurs during login, subscription activation, or when attempting to connect to a specific VPN server.

Understanding the root causes of error code 404 helps users troubleshoot effectively and regain access to Surfshark services without unnecessary frustration.

Common Causes of Surfshark Error Code 404

Network Connectivity Problems

A weak or unstable internet connection is one of the most common causes of error code 404. VPN apps require uninterrupted communication with servers. If your network connection fluctuates, the app may fail to reach Surfshark servers, triggering the error.

Firewalls, network restrictions, and corporate or public Wi-Fi limitations can also block access to server endpoints, causing 404 errors.

Outdated Surfshark App

Using an outdated version of Surfshark can result in incompatibility with server protocols. Updates often include bug fixes, security improvements, and enhanced server communication. Running an older version may prevent the app from connecting to Surfshark’s authentication servers.

Device Operating System Issues

Error code 404 can occur if your device’s operating system is outdated or has system-level issues. Older versions may have security settings or network configurations that interfere with the VPN’s ability to reach its servers.

Server-Side Problems

Sometimes the issue originates on Surfshark’s servers. Server maintenance, regional restrictions, or temporary outages may prevent successful connections, resulting in error code 404. Although rare, server-related problems are often temporary.

App Cache and Corrupted Files

Accumulated cache or corrupted files within the Surfshark app can disrupt communication with servers. Over time, temporary files may become corrupted, leading to connection errors and 404 messages.

Account and Subscription Issues

Error code 404 may appear if there is a problem with your Surfshark account. Expired subscriptions, billing issues, or temporary account restrictions can prevent the app from authenticating your login credentials with the servers.

Step-by-Step Solutions to Fix Surfshark Error Code 404

Check Internet Connection

The first step is to ensure your internet connection is stable. A strong and uninterrupted connection is crucial for VPN functionality.

For Wi-Fi users, check signal strength and consider restarting the router. For mobile data users, ensure sufficient coverage and data availability. Switching between Wi-Fi and mobile networks can help identify network-related causes of the error.

Verify Server Availability

Surfshark may sometimes experience server maintenance or temporary outages. Check the server status through the official Surfshark app or trusted social media channels for updates. Connecting to an alternative server can often resolve the error.

Update the Surfshark App

Ensure you are using the latest version of Surfshark. Developers release updates to fix bugs and maintain compatibility with servers.

On Android and iOS, open the app store and check for updates. On Mac or Windows, download the latest version from the official source. Updating often resolves connection-related errors like code 404.

Update Device Operating System

Running an updated OS ensures compatibility with Surfshark servers. Outdated systems may have security or network restrictions that interfere with VPN communication.

On smartphones, check system updates in the settings menu. On Mac, navigate to system preferences, and on Windows, check the update and security options. Install any available updates and restart your device before attempting to reconnect.

Restart Your Device

Restarting clears temporary system glitches and background processes that may interfere with server communication. After rebooting, launch Surfshark and attempt to connect again.

Clear App Cache and Data

Corrupted cache or temporary files can trigger error code 404. Clearing the app’s cache often resolves these issues.

On Android, go to settings, select apps, choose Surfshark, and clear cache. For persistent problems, clearing app data or reinstalling the app ensures all corrupted files are removed. On Windows and Mac, uninstalling and reinstalling Surfshark achieves the same effect.

Adjust Network Settings

Network restrictions or misconfigurations can prevent the app from reaching servers. Check for the following:

  • Disable VPN conflicts: Ensure no other VPN is running simultaneously.

  • Adjust firewall settings: Allow Surfshark to communicate through your device’s firewall.

  • Check DNS settings: Using custom DNS servers may block server access. Reset to automatic DNS if necessary.

Log in Using Email and Password

If server communication errors persist, try logging in with your Surfshark email and password instead of relying on automatic activation. This bypasses code-related issues and provides direct access to your account.

Check Account and Subscription Status

Verify your Surfshark account to ensure your subscription is active and payments are processed correctly. Error code 404 may appear if the account is expired, restricted, or blocked. Logging into another device or the account dashboard can help confirm your status.

Test a Different Device or Network

Sometimes, the problem is device-specific or network-specific. Testing Surfshark on another device or a different network can help identify whether the error originates from your device or network.

Advanced Troubleshooting Techniques

Verify Device Date and Time

Incorrect date and time settings can interfere with server authentication, causing error code 404. Enable automatic date and time settings on your device to ensure synchronization with Surfshark servers.

Use a VPN-Friendly Network

Public or restricted networks may block VPN traffic. Connecting through a home network or mobile hotspot ensures unrestricted access to Surfshark servers.

Contact Surfshark Support

If all other solutions fail, Surfshark support provides direct assistance. Support agents can verify server issues, generate new login options, and troubleshoot device-specific problems.

When contacting support, provide:

  • Device type and model

  • Operating system version

  • Surfshark app version

  • Exact error message

  • Steps already attempted

Providing detailed information ensures faster and more accurate assistance.

Preventive Measures for Error Code 404

Once resolved, taking preventive steps helps avoid future occurrences of error code 404:

  • Maintain stable internet connectivity during VPN use.

  • Regularly update the Surfshark app and device operating system.

  • Avoid using multiple VPNs simultaneously.

  • Monitor subscription status and ensure timely payments.

  • Use trusted networks and avoid overly restrictive public Wi-Fi.

  • Clear app cache periodically to prevent corrupted file buildup.

Common Misconceptions About Error Code 404

Many users associate error code 404 solely with missing web pages. In the VPN context, it represents server communication failures rather than a specific missing resource.

Another misconception is that repeated errors indicate a faulty device. In most cases, error code 404 results from network issues, outdated software, or temporary server problems, rather than hardware failure.

Why Surfshark Error Code 404 Occurs Frequently

Error code 404 may appear more often on certain devices due to specific environmental factors:

  • Smartphones: Background restrictions and battery optimization can block server communication.

  • Computers: Firewalls and antivirus programs may prevent connections to Surfshark servers.

  • Streaming Devices: Limited processing capabilities and input methods can cause delayed server responses, leading to errors.

Understanding these device-specific factors allows for targeted troubleshooting.

Conclusion

Surfshark error code 404 can disrupt secure browsing, streaming, and access to restricted content. However, most cases are resolvable with systematic troubleshooting. By verifying your internet connection, updating the Surfshark app and device OS, checking account status, adjusting network settings, and clearing cache, users can restore VPN functionality efficiently.

Advanced techniques such as testing on a different network, ensuring correct date and time, and contacting Surfshark support provide additional solutions for persistent issues. Preventive measures, including maintaining updated software, using reliable networks, and monitoring subscriptions, help minimize future occurrences of error code 404.

With careful attention and methodical problem-solving, Surfshark users can overcome error code 404 and enjoy uninterrupted, secure, and private internet access across all devices.

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Last modified: 2026-02-20Powered by